1) Scope

This Privacy Policy applies to personal information collected from:

• website visitors,

• customers and prospective customers,

• suppliers and service providers,

• job applicants,

• visitors to our premises,

• representatives, directors, members, employees, and contractors of our business partners.

2) Personal Information We Collect

We may collect the following categories of personal information (depending on your relationship with us):

2.1 Identity and contact details

• Full name and surname

• Company name and job title

• Email address, phone number

• Physical and postal address

2.2 Business and transactional information

• Purchase orders, invoices, delivery notes

• Payment-related records (note: we do not intentionally collect full card details unless processed by a payment provider)

• Account and credit-related information (where applicable)

2.3 Compliance and safety information (where relevant)

• Information required for chemical regulatory compliance, site access, and safety procedures

• Driver/vehicle details for collections or deliveries (if applicable)

2.4 Website and device information (if you use our website)

• IP address, browser type, device identifiers

• Pages visited, time spent, referral source

• Cookie and similar technology data (see Section 9)

2.5 Recruitment information (if you apply for a role)

• CV/resume information, employment history, qualifications

• References (where provided), and interview notes

3) How We Collect Personal Information

We collect personal information:

• directly from you (e.g., via email, phone calls, forms, or in-person),

• from your employer/organisation (where you act on their behalf),

• from publicly available sources (e.g., business directories or LinkedIn) where lawful,

• from service providers assisting with delivery, IT, marketing, payments, or compliance.

4) Why We Use Personal Information (Purpose & Legal Basis)

We use personal information only where permitted under POPIA and other applicable laws, including for:

1. Providing products and services (quotes, orders, delivery, customer support).

2. Operating our business (account management, internal administration, record keeping).

3. Payment processing and credit control (billing, collections, credit assessments where applicable).

4. Regulatory and safety compliance (hazardous goods handling, documentation, audits, incident management).

5. Improving our services (quality assurance, troubleshooting, training, reporting).

6. Marketing and communications (sharing product updates, service information, and promotions where lawful and appropriate).

7. Security and access control (site security, visitor management).

8. Recruitment (assessing job applications and contacting candidates).

9. Legal protection (preventing fraud, enforcing agreements, resolving disputes, and complying with legal obligations).

5) Sharing Personal Information

We may share personal information with:

• logistics and courier providers for deliveries/collections,

• laboratories or technical partners where services are requested,

• IT and hosting providers for system operation and security,

• professional advisors (auditors, attorneys, accountants),

• payment processors and financial institutions (where applicable),

• regulators or law enforcement where required by law.

We do not sell personal information to third parties.

6) Cross-Border Transfers

If personal information is transferred outside South Africa (for example, to cloud hosting providers or international logistics partners), we will take reasonable steps to ensure adequate protection consistent with POPIA, including appropriate contractual safeguards.

7) Data Retention

We keep personal information only for as long as necessary for the purposes set out in this Privacy Policy, including:

• fulfilling orders and providing services,

• meeting legal, tax, and regulatory requirements,

• resolving disputes and enforcing agreements.

When no longer needed, we securely delete or anonymise the information, where reasonably possible.

8) Security Safeguards

We use reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction. These measures may include access controls, encryption where appropriate, secure backups, and staff confidentiality obligations.

No method of transmission or storage is 100% secure; however, we continuously work to maintain appropriate safeguards.

9) Cookies and Website Tracking (If Applicable)

If our website uses cookies or similar technologies, they may be used to:

• enable website functionality,

• analyse site usage and improve performance,

• remember preferences.

You can manage cookies through your browser settings. Blocking cookies may affect website functionality.

10) Your Rights (POPIA)

Subject to applicable law, you may have the right to:

• request access to your personal information,

• request correction, updating, or deletion,

• object to processing in certain circumstances,

• withdraw consent (where processing is based on consent),

• lodge a complaint with the Information Regulator (South Africa).

To exercise your rights, contact us using the details in Section 12.

11) Marketing Communications

If we send marketing communications, you may opt out at any time by:

• using the unsubscribe option (if provided), or

• contacting us directly and requesting removal from marketing lists.

We will respect opt-out requests as soon as reasonably practicable.

12) Contact Us

Information Officer / Privacy Contact:  info@dkchemicals.co.za

13) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be posted on our website (where applicable) and will apply from the effective date shown above.